Big Brothers Rock Infant/Toddler

Returns
You may return an item for a refund within 60 days except in the case of custom products and closeout items.

To be eligible for a return, your item must be unused, unworn, unwashed and in the same brand new condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery

Return To Sender (RTS) Packages
If the package is refused by the recipient or the package is returned by the carrier due to insufficient or incorrect address given to us, full refund of the item price will be processed within 10 days of the receipt of the package, if:

a) The package was returned Un-Opened 
b) The item was returned in brand new condition & undamaged
c) The items was not a custom product

Any shipping charges paid by the buyer will not be refunded, if the package was returned due to no fault of South Horizon.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@SouthHorizon.com.

Sale or Closeout items (if applicable)
Only regular priced items may be refunded, unfortunately sale or closeout items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@SouthHorizon.com and send your item to:

South Horizon
Returns Dept.
565 S. Mason Rd
Suite # 168
Katy TX 77450 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping Address
To return your product, you should mail your product to:  
South Horizon
Returns Dept.
565 S. Mason Rd
Suite # 168
Katy TX 77450 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping items back to us, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.